Privacy Policy

Last Updated: 1 September 2024

Introduction

frosty-lotus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-lotus.com or use our services.

Please read this privacy policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Subscribe to our services
• Contact us via email or contact forms
• Request information about our services

This information may include:

• Name and contact details (email address, postal address)
• Service preferences and enquiry details
• Communication history with our team
• Financial information necessary for service delivery (where applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your enquiries and requests
• To send you service-related communications
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud or abuse

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is necessary for compliance with a legal obligation
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services, subject to confidentiality agreements
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services we provide and our legal obligations.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Rights Related to Automated Decision-Making: Rights regarding automated profiling and decision-making

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

frosty-lotus
47 Queensway Business Centre
London, W2 4QH
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.